We are looking for a motivated native Dutch university student to serve as the first point of contact for our students and editors.
Your main role will be to assist students and editors by answering their questions via the phone, chat and email. You’ll select the right editors for new orders, keep an eye on their deadlines and follow up on reviews.
Are you passionate about academia? Is offering help second nature to you? Do you want to work with fun colleagues and grow within a cool company with a dynamic culture?
On top of that, you are flexible and available to work at least one evening and weekend shift per week.
Then we’re looking for you!
17:30 – Today, you're working the evening shift. You grab a soft drink from the fridge and start up your computer. You read the end-of-shift task your colleague made for you and get started. There are already some unanswered emails and open orders that call for your attention.
18:10 - An editor from South Africa contacts you via the chat to tell you she has suddenly become ill and won’t be able to complete her order. Her deadline is tomorrow, so you need to work quickly! You make a few calls and eventually find an editor who can help you by taking over the order. The success is sweet :).
19:00 – You just got of the phone with a confused student. Now that all his questions are answered, you really deserve your dinner - brought to you by Deliveroo, free of charge.
19:30 – A Dutch student with whom you’ve had a lot of contact in the past few days has submitted a review. Great news – she passed! You send the student a message to congratulate her and email the editor to acknowledge a job well done.
20:10 – You call a PhD student, who just received his proofread document of over 400 pages. He is happy but has some questions about our plagiarism check. You forward the link to our knowledge base right away.
21:25 – A returning customer from Spain is contacting you in the chat; She's struggling to format the page numbers in her bachelor's thesis. You ask her to forward the document and fix it for her in less than ten minutes. Well done!
22:20 – You process some final open emails and orders, and prepare a nice message for your colleague working the next morning. That one Dutch order that is still awaiting payment is especially important to flag!
23:00 – You get on your bike and ride back home along the canals – or perhaps on a Friday, you decide to join some of your colleagues at the bar next door.
At Scribbr, customer support is more than sending out email templates and following a call protocol. Other tasks include:
A Dutch current university student, living in (or near) Amsterdam
Refined communication skills in Dutch and English. Other languages are a plus.
An enthusiastic, inquisitive and enterprising attitude
A fast learner who is flexible and copes well under pressure.
Available for at least 15 hours/week - including evenings and weekends
Experience in customer service or the hospitality industry is an advantage
We are young, international and enthusiastic. We work together to ensure that students are fully satisfied with our services and that Scribbr keeps on growing exponentially.
You will work with everyone in the company, but you’ll probably work most closely with the current support team.
Support Team Lead
German Customer Support
Dutch Customer support