We are looking for a motivated Dutch-speaking university student to serve as the first point of contact for our students and editors. You’ll be responsible for selecting the right editors for new orders, keeping an eye on the editor's deadlines and following up on reviews. By answering questions from students and editors via phone, chat, and email, you will make sure that students receive the help they need.
At Scribbr, you're not just sending out email templates and following a call protocol. You'll be working with our very own CRM system, in an environment where you're encouraged take initiative and provide feedback, whilst balancing a wide array of tasks such as:
08:30 – You leap up the stairs, quickly grab a cup of coffee and start up your computer. You have enough emails, chats and orders to keep you busy for the next few hours. You take that first delicious sip of coffee, and you’re ready to get started.
11:20 – An editor from South Africa contacts you via the chat to tell you she has suddenly become ill and won’t be able to complete her order. Her deadline is tomorrow, so you need to work quickly! You make a few calls and eventually find an editor who can help you by taking over the order. The success is sweet. 😊
12:00 – After a busy morning full of chats and emails, it’s time for your daily healthy lunch with your colleagues.
13:15 – A Dutch student with whom you’ve had a lot of contact in the past few days has submitted a review. Great news – she passed! You send the student a message to congratulate her and email the editor to acknowledge a job well done. Within 5 minutes, you receive a ‘thank you!’ from the editor. Nice!
16:00 – Time for a snack (healthy or not, you decide 😉). After your pick-me-up, you update the support manager on what you’ve been up to for the past few hours. You also share an idea for a new FAQ item and point out a bug that you noticed on the .nl website.
17:00 – You process some final open emails and orders, and then you get ready to hand things over to your colleague on the evening shift. That one Dutch order that is still awaiting payment is especially important to flag!
You will work with everyone in the company, but you’ll probably work most closely with the rest of the support team.
Support Operations Manager
A Dutch current university student, living in Amsterdam
Refined communication skills in Dutch (native level) and English are a must. Other languages are a plus.
Experience in customer service or the hospitality industry is an advantage
Available for at least 16 hours/week - including evenings and weekends
An enthusiastic, inquisitive and enterprising attitude
A fast learner who is flexible and copes well under pressure.
💰 Pay of €14.80 per hour (including 8% vacation allowance and accumulated vacation days) and a guaranteed pay raise after six months.
🏢 Work at an international company in the heart of Amsterdam
🚀 An ambitious and informal team atmosphere, where there is room to grow
🥂 Weekly team drinks and monthly team parties
🛥️ Rides on our Scribbr boat
📈 A growing, diverse, and international team of 18+ different nationalities
🥡 Lunch & dinner allowance during shifts, and unlimited snacks & fruit
📄 Employee discount on all our services
🥇 Premium accounts for AI writing tools from QuillBot and LanguageTool
🏋️♀️ Discount and extra credits on a ClassPass monthly subscription
🥂 Weekly team gatherings and monthly team events
💖 Free consultations at OpenUp
🤑 Employee referral program
👉 You'll take part in our company pension plan in NL
Scribbr was founded as a Proofreading & Editing company in 2012, by two ambitious students. They realized that guidance in academic writing was hard to come by, so they made it their mission to guide students on their journey to become better academic writers. That mission is just as strong today because we firmly believe that all students deserve guidance as they learn how to communicate effectively and put their ideas on paper.
Fast-forward to today, we’re thrilled to be part of Learneo – a global platform of businesses with a shared vision. Our strong partnership with QuillBot and LanguageTool allows us to offer innovative AI-powered tools that help students put their ideas to paper, all in service of our mission.
We’re proud to be a trusted brand in EdTech. We offer tools like the Plagiarism Checker, Citation Generator, Grammar Checker, Paraphrasing tool, and a public Knowledge Base, used by millions of students and educators every year. Plus, our network of 700 editors provides students with additional coaching to strengthen their writing skills.
Today, Scribbr consists of 80+ team members of more than 18 nationalities. We offer an open environment with plenty of room to grow, pursue good ideas and reach your full potential. Will you join us on our mission to guide students on their journey to become better academic writers?
Then we'd love to hear about you!