Customer support (Dutch student job)

Apply now

Customer support (Dutch student)

Your mission is to keep students and editors amazingly satisfied and facilitate the work of your colleagues and Scribbr’s editors.

PART-TIME · INTERNATIONAL · AMSTERDAM

We are looking for a motivated native Dutch university student to serve as the first point of contact for our students and editors.

Your main role will be to assist students and editors by answering their questions via the phone, chat and email. You’ll select the right editors for new orders, keep an eye on their deadlines and follow up on reviews.

Are you passionate about academia? Is offering help second nature to you? Do you want to work with fun colleagues and grow within a cool company with a dynamic culture?

On top of that, you are flexible and available to work at least one evening and weekend shift per week. 

Then we’re looking for you!

What will your day look like?

17:30 – Today, you're working the evening shift. You grab a soft drink from the fridge and start up your computer. You read the end-of-shift task your colleague made for you and get started. There are already some unanswered emails and open orders that call for your attention.

18:10An editor from South Africa contacts you via the chat to tell you she has suddenly become ill and won’t be able to complete her order. Her deadline is tomorrow, so you need to work quickly! You make a few calls and eventually find an editor who can help you by taking over the order. The success is sweet :).

19:00 – You just got of the phone with a confused student. Now that all his questions are answered, you really deserve your dinner - brought to you by Deliveroo, free of charge.

19:30 – A Dutch student with whom you’ve had a lot of contact in the past few days has submitted a review. Great news – she passed! You send the student a message to congratulate her and email the editor to acknowledge a job well done.

20:10 – You call a PhD student, who just received his proofread document of over 400 pages. He is happy but has some questions about our plagiarism check. You forward the link to our knowledge base right away.

21:25 – A returning customer from Spain is contacting you in the chat; She's struggling to format the page numbers in her bachelor's thesis. You ask her to forward the document and fix it for her in less than ten minutes. Well done!

22:20 – You process some final open emails and orders, and prepare a nice message for your colleague working the next morning. That one Dutch order that is still awaiting payment is especially important to flag!

23:00 – You get on your bike and ride back home along the canals – or perhaps on a Friday, you decide to join some of your colleagues at the bar next door.

At Scribbr, customer support is more than sending out email templates and following a call protocol. Other tasks include:

  • Helping out with quality management
  • Improving the layout of a paper
  • Performing a reference check
  • Adding content to our internal Knowledge Base


Who are we looking for?

  • A Dutch current university student, living in (or near) Amsterdam

  • Refined communication skills in Dutch and English. Other languages are a plus.

  • An enthusiastic, inquisitive and enterprising attitude

  • A fast learner who is flexible and copes well under pressure.

  • Available for at least 15 hours/week - including evenings and weekends

  • Experience in customer service or the hospitality industry is an advantage


What do we offer?

  • Work at an international company in the heart of Amsterdam at TQ
  • Tasks and responsibilities that enable you to really make a difference
  • A challenging, dynamic job – no two days are ever the same!
  • A fast, young, ambitious and informal atmosphere and team
  • Pay of €10.70 per hour and a guaranteed pay raise after six months
  • A chance to work for one of the fastest growing tech companies in the Netherlands
  • Weekly vrijmibo, monthly team parties, rides on the Scribbr boat, Deliveroo allowance and more (see our Instagram for evidence @scribbr_)

Who will you be working with?

We are young, international and enthusiastic. We work together to ensure that students are fully satisfied with our services and that Scribbr keeps on growing exponentially.

You will work with everyone in the company, but you’ll probably work most closely with the current support team.

Victoria

Support Team Lead

Sophia

German Customer Support

Leon

Dutch Customer support

What have we achieved so far?

  1. We've helped more than 65,000 students worldwide
  2. We work with more than 400 academic editors
  3. We're the market leader in the Netherlands, Germany, Belgium and France
  4. Our website is available in 11 languages
  5. We work from the most beautiful tech space in Amsterdam
  6. We've been named one of the fastest-growing companies in the Netherlands
  7. We've earned a Trustpilot score of 9.8 😍

We work hard and play hard at Scribbr HQ