What will your day look like?
08:30 – You leap up the stairs, quickly grab a cup of coffee and start up your computer. Because no support is available overnight, a large number of orders are open, and you have enough emails and chats to keep you busy for the next few hours. You take that first delicious sip of coffee, and you’re ready to get started.
11:20 – An editor from South Africa contacts you via the chat to tell you she has suddenly become ill and won’t be able to complete her order. Her deadline is tomorrow, so you need to work quickly! You make a few calls and eventually find an editor who can help you by taking over the order. The success is sweet :).
12:00 – After a busy morning full of chats and emails, it’s time for your daily healthy lunch with your colleagues.
13:15 – A Dutch student with whom you’ve had a lot of contact in the past few days has submitted a review. Great news – she passed! You send the student a message to congratulate her and email the editor to acknowledge a job well done. Within 5 minutes, you receive a ‘thank you :)!’ from the editor. Nice!
16:00 – Time for a snack (healthy or not, you decide ;-)! After your pick-me-up, you update the support manager on what you’ve been up to for the past few hours. You also share an idea for a new FAQ item and point out a bug that you noticed on the Dutch website.
17:00 – You process some final open emails and orders, and then you get ready to hand things over to your colleague on the evening shift. That one Dutch order that is still awaiting payment is especially important to flag!
17:30 – You get on your bike and ride back home along the canals – or perhaps you decide to join in for dinner at the office! :)