We are looking for a motivated native Dutch university student to serve as the first point of contact for our students and editors.
You’ll be responsible for selecting the right editors for new orders, keeping an eye on the editor's deadlines and following up on reviews. By answering questions from students and editors via phone, chat, and email, you will make sure that students receive the help they need.
Are you tech-savvy? Is offering help second nature to you? Do you want to work with fun colleagues and grow within a cool company with a dynamic culture?
And you are flexible and available to work at least one evening and weekend shift per week?
Then we’re looking for you!
08:30 – You leap up the stairs, quickly grab a cup of coffee and start up your computer. Because no support is available overnight, a large number of orders are open, and you have enough emails and chats to keep you busy for the next few hours. You take that first delicious sip of coffee, and you’re ready to get started.
11:20 – An editor from South Africa contacts you via the chat to tell you she has suddenly become ill and won’t be able to complete her order. Her deadline is tomorrow, so you need to work quickly! You make a few calls and eventually find an editor who can help you by taking over the order. The success is sweet :).
12:00 – After a busy morning full of chats and emails, it’s time for your daily healthy lunch with your colleagues.
13:15 – A Dutch student with whom you’ve had a lot of contact in the past few days has submitted a review. Great news – she passed! You send the student a message to congratulate her and email the editor to acknowledge a job well done. Within 5 minutes, you receive a ‘thank you :)!’ from the editor. Nice!
16:00 – Time for a snack (healthy or not, you decide ;-)! After your pick-me-up, you update the support manager on what you’ve been up to for the past few hours. You also share an idea for a new FAQ item and point out a bug that you noticed on the .nl website.
17:00 – You process some final open emails and orders, and then you get ready to hand things over to your colleague on the evening shift. That one Dutch order that is still awaiting payment is especially important to flag!
At Scribbr, you're not just sending out email templates and following a call protocol. You'll be working with our very own CRM system, in an environment where you're encouraged take initiative and provide feedback, whilst balancing a wide array of tasks such as:
A Dutch current university student, living in (or near) Amsterdam
Refined communication skills in Dutch (native level) and English. Other languages are a plus.
Experience in customer service or the hospitality industry is an advantage
Available for at least 15 hours/week - including evenings and weekends
An enthusiastic, inquisitive and enterprising attitude
A fast learner who is flexible and copes well under pressure.
We are hard working, international and enthusiastic. We work together to ensure that students are fully satisfied with our services and that Scribbr keeps on growing exponentially.
You will work with everyone in the company, but you’ll probably work most closely with the current support team.
Dutch and international Support
Customer Happiness Specialist