Who are we?

Founded in 2012 by two ambitious students in Tilburg (the Netherlands), Scribbr started as a Proofreading & Editing company with only one editor. Today, our team of more than 200 editors, citation and layout experts worldwide provides proofreading and editing in 7 different languages to help students achieve their academic goals.

Combining years of experience in academic writing with technical know-how, we offer a public Knowledge Base that is used by millions of students and educators every year, and we offer tools like our plagiarism Checker, Citation Generator, Grammar Checker, Paraphrasing tool, and AI Detector.

Scribbr is also thrilled to be part of Learneo – a global platform of businesses with a shared vision. Together with QuillBot and LanguageTool we all come together under one organization, which allows us to offer innovative AI-powered tools that help students to put their ideas on paper and communicate effectively.

We’re proud to be a trusted brand in EdTech and continue to strive to make our users 100% happy both with our AI and human services.

About the job

We are searching for a motivated university student to join our team as the first point of contact for our customers and editors. More specifically, we are on the lookout for a German- OR French-speaking candidate. You’ll be responsible for selecting the right editors for new orders, answering questions on Scribbr's and LanguageTool's tools and services, following up on reviews and forwarding feedback. By answering questions from users and editors via phone, chat, and email, you will make sure that our users receive the help they need.

At Scribbr, you're not just sending out email templates and following a call protocol. You'll be working with our very own CRM system, in an environment where you're encouraged to take initiative and provide feedback, whilst balancing a wide array of tasks such as:

• Helping out with quality management

• Improving the format of a paper

• Solving complaints according to our 100% happiness guarantee 

• Fulfilling an advisory role for customers and helping them with using our tools and services

• Provide personalized, technical support to our customers

• Participating in regular team meetings to discuss ongoing projects and share insights

What will your day look like?

08:30 – You leap up the stairs, quickly grab a cup of coffee, and start up your computer. You read the shift update from your colleagues abroad who have worked overnight and get started. Your inbox is brimming with emails and chats, ranging from customers who have questions about their Proofreading & Editing orders to technical questions about premium subscriptions. You take that first delicious sip of coffee and dive right into it.

11:20 – An editor from South Africa contacts you via the chat to tell you she has suddenly become ill and won’t be able to complete her order. Her deadline is tomorrow, so you need to work quickly! You make a few calls and eventually find an editor who can help you by taking over the order. The success is sweet. 😊

12:30 – After a busy morning full of chats and emails, it’s time for your daily healthy lunch with your colleagues.

13:00 – A customer with whom you’ve had a lot of contact in the past few days has let you know that the technical issue she had reported has now been fixed. Great news! You send the student a message to thank her for her feedback and acknowledge the development team for a job well done. Nice!

16:00 – Time for a snack (healthy or not, you decide 😉). After your pick-me-up, you update the support manager on what you’ve been up to for the past few hours. You also share an idea for a new FAQ item and point out a typo that you noticed on the Scribbr Knowledge Base.

17:00 – You process some final open emails and orders, and then you get ready to hand things over to your colleague on the evening shift. That one German order that is still awaiting payment is especially important to flag!

Who will you be working with?

You will work with everyone in the company, but you’ll work most closely with the current support team.

About you

For the French-speaking position:

• A current university student, living and/or studying in Amsterdam

• Refined communication skills in French (native speaker) and English. Other languages are a plus. Proper grammar is an absolute must!

• Experience in customer service or the hospitality industry is an advantage

• Available for at least 16 hours/week - including evenings and weekends. This requirement is a must!

• You can start as soon as possible

• An enthusiastic, inquisitive and enterprising attitude

• A fast learner who is flexible and copes well under pressure

• Plus points if you are interested or have a background in tech

For the German-speaking position:

• A current university student, living and/or studying in Amsterdam

• Refined communication skills in German (native speaker) and English. Other languages are a plus. Proper grammar is an absolute must!

• Experience in customer service or the hospitality industry is an advantage

• Available for at least 16 hours/week - including evenings and weekends. This requirement is a must!

• You can start as soon as possible

• An enthusiastic, inquisitive and enterprising attitude

• A fast learner who is flexible and copes well under pressure

• Plus points if you are interested or have a background in tech

What do we offer?

💰 Pay of €16.87 per hour (including 8% vacation allowance and accumulated vacation days) and a guaranteed pay raise after six months.

🏢 Work at an international company in the heart of Amsterdam

🚀 An ambitious and informal team atmosphere, where there is room to grow

🥂 Regular team and company events

🛥️ Rides on our Scribbr boat

📈 A growing, diverse, and international team of 18+ different nationalities

🥡 Lunch & dinner allowance during shifts, and unlimited snacks & fruit

📄 Employee discount on all our services

🥇 Premium accounts for AI writing tools from QuillBot and LanguageTool

🏋️‍♀️ Discount and extra credits on a ClassPass monthly subscription

🥂 Weekly team gatherings and monthly team events

💖 Free consultations at OpenUp

🤑 Employee referral program

👉 You'll take part in our company pension plan in NL