Customer support (German student job)

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Customer support (German student)

Your mission is to keep students and editors amazingly satisfied and facilitate the work of your colleagues and Scribbr’s editors.

PART-TIME · INTERNATIONAL · AMSTERDAM

We are looking for a motivated native German university student to serve as the first point of contact for our students and editors.

You’ll be responsible for selecting the right editors for new orders, keeping an eye on the editor's deadlines and following up on reviews. By answering questions from students and editors via phone, chat, and email, you will make sure that students receive the help they need.

Are you tech-savvy? Is offering help second nature to you? Do you want to work with fun colleagues and grow within a cool company with a dynamic culture?

And you are flexible and available to work at least one evening and weekend shift per week?

Then we’re looking for you!

Earliest starting date: 1 July 2020.

What will your day look like?

08:30 – You leap up the stairs, quickly grab a cup of coffee and start up your computer. Because no support is available overnight, a large number of orders are open, and you have enough emails and chats to keep you busy for the next few hours. You take that first delicious sip of coffee, and you’re ready to get started.

11:20 – An editor from South Africa contacts you via the chat to tell you she has suddenly become ill and won’t be able to complete her order. Her deadline is tomorrow, so you need to work quickly! You make a few calls and eventually find an editor who can help you by taking over the order. The success is sweet :).

12:00 – After a busy morning full of chats and emails, it’s time for your daily healthy lunch with your colleagues.

13:15 – A German student with whom you’ve had a lot of contact in the past few days has submitted a review. Great news – she passed! You send the student a message to congratulate her and email the editor to acknowledge a job well done. Within 5 minutes, you receive a ‘thank you :)!’ from the editor. Nice!

16:00 – Time for a snack (healthy or not, you decide ;-)! After your pick-me-up, you update the support manager on what you’ve been up to for the past few hours. You also share an idea for a new FAQ item and point out a bug that you noticed on the German website.

17:00 – You process some final open emails and orders, and then you get ready to hand things over to your colleague on the evening shift. That one German order that is still awaiting payment is especially important to flag!

At Scribbr, you're not just sending out email templates and following a call protocol. You'll be working with our very own CRM system, in an environment where you're encouraged take initiative and provide feedback, whilst balancing a wide array of tasks such as: 

  • Helping out with quality management
  • Improving the layout of a paper
  • Performing a reference check
  • Solving complaints according to our 100% happiness guarantee 


What are we looking for?

  • A current university student, living in (or near) Amsterdam

  • Refined communication skills in German (native speaker) and English. Other languages are a plus.

  • Experience in customer service or the hospitality industry is an advantage

  • Available for at least 15 hours/week - including evenings and weekends

  • An enthusiastic, inquisitive and enterprising attitude

  • A fast learner who is flexible and copes well under pressure


What do we offer?

  • Work at an international company in the heart of Amsterdam at TQ

  • Tasks and responsibilities that enable you to really make a difference

  • A challenging, dynamic job – no two days are ever the same!

  • A fast, young, ambitious and informal atmosphere and team

  • Pay of €11.00 per hour and a guaranteed pay raise after six months

  • A chance to work for one of the fastest growing tech companies in the Netherlands

  • Weekly vrijmibo, monthly team parties, rides on the Scribbr boat, Deliveroo allowance and more (see our Instagram for evidence @scribbr_)

Who will you be working with?

We are young, international and enthusiastic. We work together to ensure that students are fully satisfied with our services and that Scribbr keeps on growing exponentially.

You will work with everyone in the company, but you’ll probably work most closely with the current support team.

Victoria

Support Team Lead

Sanne

Operations Assistant

Tom

Dutch Customer Support

Hannah

German Customer Support

What have we achieved so far?

  1. We've helped more than 65,000 students worldwide
  2. We work with more than 400 academic editors
  3. We're the market leader in the Netherlands, Germany, Belgium and France
  4. Our website is available in 11 languages
  5. We work from the most beautiful tech space in Amsterdam
  6. We've been named one of the fastest-growing companies in the Netherlands
  7. We've earned a Trustpilot score of 9.8 😍

We work hard and play hard at Scribbr HQ