We are looking for a motivated native German university student to serve as the first point of contact for our students and editors.
If this is you, your main role will be to assist students and editors by answering their questions via the phone, chat and email. You’ll select the right editors for new orders and make sure that students receive the help they need.
You are flexible and available to work at least one evening and weekend shift per week.
Is offering help second nature to you? Would you like to help students graduate? Do you want to work with fun colleagues and develop and grow within a cool company with a dynamic culture?
Then we’re looking for you!
08:30 – You leap up the stairs, quickly grab a cup of coffee and start up your computer. Because no support is available overnight, a large number of orders are open, and you have enough emails and chats to keep you busy for the next few hours. You take that first delicious sip of coffee, and you’re ready to get started.
11:20 – An editor from South Africa contacts you via the chat to tell you she has suddenly become ill and won’t be able to complete her order. Her deadline is tomorrow, so you need to work quickly! You make a few calls and eventually find an editor who can help you by taking over the order. The success is sweet :).
12:00 – After a busy morning full of chats and emails, it’s time for your daily healthy lunch with your colleagues.
13:15 – A German student with whom you’ve had a lot of contact in the past few days has submitted a review. Great news – she passed! You send the student a message to congratulate her and email the editor to acknowledge a job well done. Within 5 minutes, you receive a ‘thank you :)!’ from the editor. Nice!
16:00 – Time for a snack (healthy or not, you decide ;-)! After your pick-me-up, you update the support manager on what you’ve been up to for the past few hours. You also share an idea for a new FAQ item and point out a bug that you noticed on the German website.
17:00 – You process some final open emails and orders, and then you get ready to hand things over to your colleague on the evening shift. That one German order that is still awaiting payment is especially important to flag!
17:30 – You get on your bike and ride back home along the canals – or perhaps you decide to join in for dinner at the office! :)
At Scribbr, customer support is more than sending out email templates and following a call protocol. Other tasks include:
A current university student, living in (or near) Amsterdam
Refined communication skills in German (native speaker) and English. Other languages are a plus.
Experience in customer service or the hospitality industry is an advantage
Available for at least 15 hours/week - including evenings and weekends
An enthusiastic, inquisitive and enterprising attitude
A fast learner who is flexible and copes well under pressure
Work at an international company in the heart of Amsterdam at TQ
Tasks and responsibilities that enable you to really make a difference
A challenging, dynamic job – no two days are ever the same!
A fast, young, ambitious and informal atmosphere and team
Pay of €10.70 per hour and a guaranteed pay raise after six months
A chance to work for one of the fastest growing tech companies in the Netherlands
Weekly vrijmibo, monthly team parties, rides on the Scribbr boat, Deliveroo allowance and more (see our Instagram for evidence @scribbr_)
We are young, international and enthusiastic. We work together to ensure that students are fully satisfied with our services and that Scribbr keeps on growing exponentially.
You will work with everyone in the company, but you’ll probably work most closely with the current support team.
Support Team Lead
German Customer Support
German Customer Support