Customer support (German student job)

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Customer support (German student)

Your mission is to keep students and editors amazingly satisfied and facilitate the work of your colleagues and Scribbr’s editors.

PART-TIME · INTERNATIONAL · AMSTERDAM

We are looking for a motivated native German university student to serve as the first point of contact for our students and editors.

If this is you, your main role will be to assist students and editors by answering their questions via the phone, chat and email. You’ll select the right editors for new orders and make sure that students receive the help they need.

You are flexible and available to work at least one evening and weekend shift per week. 

Is offering help second nature to you? Would you like to help students graduate? Do you want to work with fun colleagues and develop and grow within a cool company with a dynamic culture?

Then we’re looking for you!

What will your day look like?

08:30 – You leap up the stairs, quickly grab a cup of coffee and start up your computer. Because no support is available overnight, a large number of orders are open, and you have enough emails and chats to keep you busy for the next few hours. You take that first delicious sip of coffee, and you’re ready to get started.

11:20 – An editor from South Africa contacts you via the chat to tell you she has suddenly become ill and won’t be able to complete her order. Her deadline is tomorrow, so you need to work quickly! You make a few calls and eventually find an editor who can help you by taking over the order. The success is sweet :).

12:00 – After a busy morning full of chats and emails, it’s time for your daily healthy lunch with your colleagues.

13:15 – A German student with whom you’ve had a lot of contact in the past few days has submitted a review. Great news – she passed! You send the student a message to congratulate her and email the editor to acknowledge a job well done. Within 5 minutes, you receive a ‘thank you :)!’ from the editor. Nice!

16:00 – Time for a snack (healthy or not, you decide ;-)! After your pick-me-up, you update the support manager on what you’ve been up to for the past few hours. You also share an idea for a new FAQ item and point out a bug that you noticed on the German website.

17:00 – You process some final open emails and orders, and then you get ready to hand things over to your colleague on the evening shift. That one German order that is still awaiting payment is especially important to flag!

17:30 – You get on your bike and ride back home along the canals – or perhaps you decide to join in for dinner at the office! :)

Who will you be working with?

We are young, international and enthusiastic. We work together to ensure that students are fully satisfied with our services and that Scribbr keeps on growing exponentially.

You will work with everyone in the company, but you’ll probably work most closely with the current support team.

Anne

Operations Manager

Luca

Manager Germany

Victoria

Customer support

Adrian

Customer support

What are we looking for?

  • Excellent spoken and written German and English
  • A German current university student
  • Refined communication skills
  • An enthusiastic, inquisitive and enterprising attitude
  • An ability to cope well with stress
  • A fast learner who doesn’t require detailed explanations
  • Available for at least 15 hours/week
  • Living in (or near) Amsterdam


What do we offer?

  • Work at an international company in the heart of Amsterdam at TQ
  • Tasks and responsibilities that enable you to really make a difference
  • A challenging, dynamic job – no two days are ever the same!
  • A fast, young, ambitious and informal atmosphere and team
  • Pay of €10 per hour
  • A chance to work for one of the fastest growing tech companies in the Netherlands
  • Weekly vrijmibo, monthly team parties, rides on the Scribbr boat, Foodora allowance and more (see our Instagram for evidence @scribbr_) ;-)

What have we achieved so far?

  1. We've helped more than 65,000 students worldwide
  2. We work with more than 400 academic editors
  3. We're the market leader in the Netherlands, Germany, Belgium and France
  4. Our website is available in 11 languages
  5. We work from the most beautiful tech space in Amsterdam
  6. We've been named one of the fastest-growing companies in the Netherlands
  7. We've earned a Trustpilot score of 9.8 😍

We work hard and play hard at Scribbr HQ