Project Manager - Subscription service

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Project Manager - Subscription service

We’re looking for a Project Manager who can help us launch a new subscription service internationally. You will be responsible for shaping and managing the organisational process behind the service and make sure it is ready to grow! 🚀

Full-time · Amsterdam

Who are we?

Founded in 2012 by two ambitious students in Tilburg (the Netherlands), Scribbr started as a Proofreading & Editing company with only one editor. Today, our team of more than 800 editors, citation and layout experts worldwide provides proofreading and editing in 10 different languages to help students achieve their academic goals.

Combining years of experience in academic writing with technical know-how, we have successfully expanded our service portfolio by electronic tools like the Plagiarism Checker, Citation Generator, Citation Checker and a public Knowledge Base, which is used by millions of students and educators every year.

We’re proud to be a trusted brand in EdTech and continue to strive to make students 100% happy.

About the job

You will join a new, to be formed multidisciplinary product team dedicated to launching a worldwide subscription service. This service offers students access to a curated set of technical study tools, and a global community of academic experts standing ready to provide whatever help students might need.

We will start by taking the way we help students to the next level and introduce a fully personalized Expert Q&A service as part of our subscription package. You will take full ownership over the operational side of this service and all other services we will introduce within this future subscription package.

You will work together with internal stakeholders to roll out and manage a process that keeps both the customers and experts of the service 100% happy. Furthermore, you will actively pursue strategic business objectives and make sure our organisational processes and capacity enable these objectives.

Responsibilities

  • (Co-)creating and rolling out a new international subscription service with a strong operational process
  • Build, lead and motivate an international team of freelance academic experts who are working on the subscription service
  • Work together with a cross-functional (multi-lingual) support team to streamline customer support for the subscription service
  • Make sure the operational processes behind the service are capable of supporting our business needs and growth
  • Develop, introduce and maintain quality management protocols
  • Work closely together with the Product Manager to shape new technical features that will help us either deliver a better experience to the students and experts, or improve our operational efficiency

About you

  • 5+ years of proven experience in a project- and/or operations management (or related) position
  • Completed a bachelor’s degree
  • Can-do attitude and willingness to take ownership over creating and delivering the best possible service
  • Strong business mindset and always seeking for opportunities to improve
  • Refined written and verbal communication skills in English (Dutch or German is a plus)
  • You are comfortable working in a fun, fast-paced environment
  • Experience with agile workflows such as Scrum is a plus

Meet your team

Since you will be part of a new team, we are still shaping its composition. You will at least frequently work together with the following people.

Kay

Product Manager, Subscription Service

Bas

CEO / Co-founder

Sven

Product Designer

What do we offer?

🏢 Work at an international company in the heart of Amsterdam

🚀 A fast, ambitious and informal team atmosphere

🥂 Weekly team drinks and monthly team parties

🛥️ Rides on our Scribbr boat

💖 Free consultations at OpenUp

💰 Depending on your qualifications, a bruto salary between € 3,000 and € 4,000 excl. holiday allowance

💸 An annual bonus scheme after your first contract

💻 Office supplies to excel in your work, both from the office and from your home

and more ...


Do you want to join us on this incredibly exciting journey and make the launch of this new service a success? 🚀

Then we'd love to hear about you!